Softline AG // Company // References // Workplace Support for 20 sites and 12,000 users

Workplace Support for 20 sites and 12,000 users

The interface between IT and business is a core element of the work culture at one of the world's leading providers of healthcare market solutions - and user satisfaction is a key indicator of this. We placed this at the center of our flexible, reliable and scalable Workplace Support, which also ensured absolute transparency and predictability of costs.

The challenge

  • 61 sites worldwide, 20 in Germany alone (12,000 IT seats)
  • No scalable workplace support
  • Enormous effort for personnel management and task distribution
  • No flexibility for peak workloads

Our solution

  • Germany-wide "Workplace Support" (remote and field services)
  • Processes, resources, services and billing models have been adapted to be flexible and scalable
  • Absolute transparency and predictability of costs
  • Reliable delivery through a price-per-ticket model
  • Reduction of administration effort

The highlights

  • Fast project start with simultaneous cost optimisation
  • Successful realization within one month
  • Creation of process documentation parallel to the transition
  • Unlimited scalable Workplace Support aligned with growth strategy
  • Coverage of additional services