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User- and service-oriented workspace management - Introduction of IT service management according to ITIL

We supported the non-profit organization in setting up an employee-friendly service desk, service store, as well as asset and license management. In addition to project management, planning, implementation, consulting and documentation, we also provided training for our customer's employees.

The challenge

  • Outdated server environment
  • Optimizable or missing IT processes
  • Missing connection to external locations
  • Lack of overview of software in use and license inventory

Our solution

  • Automated upgrade from Win7 to Win10, distribution of software and patches
  • Introduction of IT service management according to ITIL
  • Improved documentation
  • Service desk and establishment of a service store for employees
  • Introduction of license management
  • Listing of inventory and detection of license costs

The highlights

  • Successful resolution of unexpected organizational problems in purchasing, human resources management and SAP after project launch
  • Thanks to professional conviction, we have taken over additional services within the scope of the project
  • Homogenization of the Active Directory
  • Supporting the accounting department in inventory management and the purchasing department in inventory management