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Introduction of Mobile Device Management in Public Transport

»Thanks to Softline's experts, we can manage our drivers' tablets and smartphones centrally; with predefined profiles, they are quickly rolled out and can be administered independently in specific organisational groups. Softline is time and again a partner we enjoy working with and where we know we can rely on professional implementation.«

Our customer, a public transport operator with 7 subsidiaries, provides all services for local transport in its region. The top priority is to implement target-oriented and flexible services with innovative and creative solutions. As digitalisation affects almost all areas of society, the customer's core business, mobility, should also be made more effective with a mobile device management solution. As a certified mobility partner and based on positive experiences from many years of cooperation, it was Softline that was entrusted with setting up the solution.

The challenge

  • Strong growth in passenger numbers requires more efficient operation of trams and professional customer service
  • Establishment of an MDM solution for managing tablets and smartphones for tram drivers in combination with a VPN infrastructure
  • Search for a solution established in the market that is not offered cloud-based, but can be installed on premise and is multi-client capable

Our solution

  • Kick-off workshop to determine requirements and expectations
  • Preparation of the servers
  • Configuration and installation of VMware AirWatch services
  • Adaptation of the existing infrastructure and connection of the new solution
  • Assistance with configuration and creation of user profiles
  • Connection of particular devices
  • Migration preparation of already managed devices
  • Test and acceptance
  • Training of administrators

The highlights

  • Easy control and management of mobile devices (tablets), control over interfaces (LAN,WLAN etc.), distribution of apps, data loss prevention for official content, provision of internal resources via an app-based VPN for own app (öV-Pad)
  • Reduction of device management costs