Softline AG // Company // References

Adoption of an ongoing SAM service and introduction of a new tool

Our customer from the heating and hot water sector was unsatisfied with his previous tool and the SAM service partner he was working with. Thanks to our years of expertise in the SAM environment, we were entrusted with advising him on the selection of a new, suitable SAM technology. Since the successful implementation of the tool, we have also been actively supporting our customer with our SAMmanaged service.

The challenge

  • 12,000 employees in over 20 countries worldwide
  • 10,000 systems, including 9,500 clients and 500 servers
  • Unhappy with SAM partner: targets not met, compliance not ensured
  • Discontinuation of the tool used
  • Need for a new partner to continue and enhance the existing service with a new tool

Our Solution

  • Profound SAM tool consulting, demo session and proof of concept
  • Successful and documented implementation as well as connection of the new tool incl. migration of existing data
  • User training during the transfer of operations
  • Takeover of technical and financial SAMmanaged services for three years
  • Continuous update of license status with focus on compliance and cost savings for various vendors (Microsoft, Adobe, Oracle, VMware, MindJet, ThinkCell, Symantec)
  • Integration and display of Office 365
  • Periodic reporting: compliance report, black and white list of installed software, inventory completeness

The highlights

  • Long-term assurance of compliance
  • Perspective expansion of vendors, e.g. Flexera SAP Module and Data Platform
  • Anticipated request for a Softline JAVA workshop