12th of August, 2020 - Softline Solutions, Europe's independent expert for Software & IT Asset Management, ranks among the top ten providers of SAM Managed Services worldwide according to Gartner. During an extensive evaluation process, Softline’s clients generally gave favourable comments about the unique best practice approach, the Softline House of ITAM®, and highlighted operational discipline and strong technical skills.
Gartner is the leading provider of market research and analysis, specialising in IT developments. With the Magic Quadrant for “Software Asset Management Managed Services”, Gartner helps the market make an informed decision on the SAM Managed Services Provider that fits an organisation best. Only providers that are among the largest and most established in the global market are selected, based on an extensive list of criteria. In terms of service design and quality, as well as factors such as number of customers, turnover or publisher scope.
The analysts evaluated Softline Solutions and ten other providers of SAM Managed Services regarding the quality and effectiveness of their processes, systems, methods or procedures, among other things, which are intended to increase the competitiveness, efficiency and effectiveness of their customers. In addition, their vision, success and customer satisfaction were also assessed.
The highest scores Softline received from its reference clients were in the category "Maturity and Flexibility": “This confirms our understanding of our customers' challenges. We take individual customer requirements into account and have highly qualified and experienced consultants as well as effective deployment models, which is reflected positively in long-term partnerships with customers”, says Martin Schaletzky, CEO of the Softline Group.
Gartner analysts rated the extensive range of software vendors, for which Softline provides support to, as particularly high compared to other companies assessed. With an above-average number of customers with more than twenty publishers, and several references even exceeding 200 or more publishers managed by Softline.
By placing Softline Solutions in the quadrant, Gartner also confirms a recognisable brand and a loyal customer base. “We focus precisely on our strengths with a specialised and holistic approach and are one of the only three vendor-independent specialist providers of SAM managed services”, says Schaletzky.
From the "Critical Capabilities", a more detailed document accompanying the Magic Quadrant that specifically rates the SAM core competencies, it is clear that Softline Solutions offers a continuous SAM Managed Service that covers the entire software portfolio, including cloud services, and all SAM activities.
Driven by the unique ISO/IEC 19770-1:2017-based methodology “House of ITAM®”, Softline Solutions is well suited for all levels of ITAM maturity: "Trustworthy Data", "Life Cycle Integration" and "Optimization". The model is particularly recognised for helping customers achieve their key objectives: Compliance, Control & Cost savings, which is also the company’s motto.
Consistently Softline Solutions scored best in the competencies "SAM Policy and Process Services", and "Trustworthy Estate Representation" where it was ranked 2nd and 3rd respectively among its global competitors.
"Our positioning in the Gartner Magic Quadrant for Software Asset Management Managed Services not only confirms that, as a mid-sized company, we can compete with the global players in the SAM Managed Services market. It also confirms the path we have chosen in terms of specifically addressing the niche of software publisher-independent non software-sales related consulting in Europe. Exactly this is what sets us apart from our competitors and is ultimately reflected in the Gartner analysts' assessments. We are proud of this great result, and are happy to be able to communicate to the market that we are a great partner when an organisation is looking for a strong knowledgeable and fully independent European SAM expert that will understand their key issues. Translating and plotting these needs onto the unique best practice approach of the Softline Solutions House of ITAM® will help them achieve Compliance, Control & Cost savings" says Martin Schaletzky, CEO of Softline AG.